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Dr. Rachel Frank, in our opinion, is among the very best doctors our family has ever had the pleasure of working with. We've had four knee surgeries in the last 10 years, so we've had lots of recent experiences with doctors. What sets Dr. Frank apart is that she truly cares. She is invested in her patients, and it shows in every interaction that we've had with her.
When Jeremy had his first knee surgery from a basketball injury, she took the time to explain the whole procedure from start to finish, in great detail, with no questions left unanswered. There was never a feeling of being rushed, and she did an exceptional job of managing our expectations. She sincerely understood the concerns that we, as parents, had about Jeremy going into the operating room. Her confidence and honest approach to the unique injury allowed us to make calm and informative decisions.
After Jeremy came out of surgery, Dr. Frank provided us her cell phone number. She checked in every morning and evening--every day, for two weeks. She told us that we could call her at any time if there was a problem with Jeremy. Just knowing that meant so much. Talk about bedside manner, Wow!
Dr. Frank encouraged Jeremy to work hard on his recovery. She put a lot of emphasis on rehab. During the follow-up appointments, she was always thorough in her advice, and we never felt she was in a hurry. When Jeremy had his second surgery, to remove the screws, his goal was to walk without crutches at his junior prom. She rearranged her surgery schedule so that Jeremy would have enough time to go to physical therapy to accomplish his goal. Amazing!
We would highly recommend Dr. Frank to anyone expecting a Surgeon, who has good common sense, is warm, intelligent, and highly qualified. In these times of impersonal, cookie-cutter service and medical/insurance indifferences to the human side of patient care.....We believe Dr. Rachel Frank displays the qualities, and expertise that makes a difference in peoples lives.
Janie & Jon L (June, 2019)
I am incredibly grateful to have been a patient of Dr. Frank; I only wish I could give her more than 5 stars. She is knowledgeable, thorough and professional, and a fantastic person through and through. As a surgeon, she is compassionate, meticulous and takes great pride in her work. I had a torn meniscus; the doctor who I had seen wanted me to wait 2 weeks just to go over my MRI results, but then I found Dr. Frank. Dr. Frank understood the urgency and agreed to see me immediately. She made it a point to schedule surgery right away, and explained everything in detail so I understood exactly what the situation was and what would happen. After the surgery, she personally called me that night and again the following morning to make sure that everything was okay. I cannot imagine a better or more caring surgeon. If it weren’t for Dr. Frank, I honestly don’t think my meniscus would have been able to be repaired. I feel so fortunate to have found Dr. Frank; I have had nothing but the utmost confidence in her since day one and would recommend her wholeheartedly.
Jillian A (Nov, 2018)